Returns Policy

At Callisto Labs, we are committed to providing high-quality products and exceptional service to our customers. We understand the importance of customer satisfaction and strive to ensure that all our products meet your expectations. Given the unique nature of our business and product offerings, our returns policy is designed with your safety and product integrity in mind.

Returns and Exchanges

Due to the specialized nature of our products, which are susceptible to degradation if not stored properly or could be compromised if tampered with, we maintain a strict no-returns and no-exchanges policy for all orders placed on our website. The only exception is for products directly returned by customs, in which case,
please contact our customer support team for assistance.

Damaged or Incorrect Items

Should you receive a damaged or incorrect item, please reach out to our customer support team at sales@callisto-labs.com within 7 days of delivery. Our priority is to resolve such issues promptly, ensuring your satisfaction with our solutions.

Cancellation Policy

Understanding that circumstances may change, we accommodate order cancellations provided they are requested before the order has been processed for shipping. For cancellation requests, please contact our customer support team immediately.

Late Delivery Policy

While Callisto Labs is not responsible for the shipping and handling of products once they leave our facility, we understand the inconvenience caused by late
deliveries. For orders not received within the expected delivery timeframe,
please contact our customer support. We will work with our shipping partners to
provide you with up-to-date information and assist in resolving the situation
to the best of our ability. However, we cannot offer refunds based on late deliveries.

Dispute Resolution Procedure

We aim to resolve any disputes amicably and efficiently. If you have any concerns or issues with your order, please contact us at sales@callisto-labs.com or at +1 (904) 990-7019. Our team will review your case thoroughly and work with you to find a satisfactory resolution. We believe in open communication and will make every effort to address your concerns promptly and fairly.

Shipping Policy

Please note that we do not ship to P.O. Box addresses. All orders must be placed with a standard residential or business address to ensure secure and verified delivery.

Contact Us

For questions or concerns regarding our shipping policy, returns, late deliveries,
or any other inquiries, please don't hesitate to reach out at
sales@callisto-labs.com.

Note: We encourage careful review of your order before completion to ensure accuracy in all details.

Thank you for choosing Callisto Labs. Your understanding and cooperation with our
policies enable us to serve you with the highest-quality products and services.